Our ninth example of outstanding customer experience

Our ninth example of a business focusing on its customers is online contact lens retailer Vision Direct Visiting a high street optician was, for many years, the only way to obtain contact lenses.

Vision Direct was founded with the customer-focused aim of easing this process, which can be difficult to fit into busy and demanding lifestyles. Customer experience for an online business is highly dependent on fulfilment; Vision Direct’s next day delivery service is available seven days a week with a late 9pm cut off and is free for orders over £49. Timely reminders to order more lenses and a 24/7 customer care team also win plaudits from customers. We love the way that customer-centricity feels deeply ingrained into Vision Direct; a proposition built on solving a problem for a customer and customer service and fulfilment operations tailored to their needs. The bag of sweets sent out with orders helps too!

#customerexperience

 Read More:

1. Our First example of customer Service

2. Our Second example of customer Service

3. Our Third example of customer Service

4. Our Fourth example of customer Service

5. Our Fifth example of customer Service

6. Our Sixth example of customer Service

7. Our Seventh example of customer Service

8. Our Eighth example of customer Service